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How do I update my account?

Updated

Your eRegistry account is self-managed, which means you can make changes and edit your account at any time. 

On this page:

Updating your email address or phone number

You can make changes to your account information on the Account Settings page. Click the link to Payment and Account in the menu on the left side of your Customer Dashboard. You can change your email address and/or phone number by clicking the Edit button the top right corner of the Customer Details section. 

In this section, you can also change your password, set up or disable Two-Factor Authentication (2FA), and update your notification and shipping preferences. 

Once you have made the changes you would like to make, click Save changes at the bottom of the screen.

 

Changing your registry of choice

If you've moved and would like to choose a registry closer to where you live now, or if you just want to change the registry that will send you reminders or process your Auto-Renewals, you can manage your account settings by choosing Payment and Account from the menu on the left side of your Customer Dashboard. 

On the right side of the Account Settings screen, you will see a Registry section—click the Change registry link at the bottom of the section. You can search for a registry by name or city using the search bar, or choose from the drop-down menu.

Once you have selected your registry of choice, click Submit.

 

Enabling or disabling Auto-Renew

If you are just setting up your eRegistry account, you can enable Auto-Renew by clicking the Renew vehicle link in the menu on the left side of your Customer Dashboard, add vehicles to your account, and set up auto-renewals. See also: I'm not ready to renew my registration right now, but I want to set up automatic renewals for the future.

If you have already added vehicles and payment information to your account, but now want to set up Auto-Renew for your vehicle registration renewals, click Vehicle Registrations in the menu on the left side of your Customer Dashboard. You will see a listing for each vehicle you have added to your eRegistry account. Click Manage in the listing of the vehicle you would like to change. On the right side of the screen, in the section called Your Renewal, click Turn on auto renewal. A pop-up screen will ask if you are sure you want to activate Auto-Renewal. If you are sure, click Yes, turn on auto renewal. The Your Renewal section will now show Auto-renew on, highlighted in green. 

If you no longer want your vehicle registrations renewed automatically, you can disable Auto-Renew by clicking Vehicle Registrations in the menu on the left side of your Customer Dashboard. You will see a listing for each vehicle you have added to your eRegistry account. Click Manage in the listing of the vehicle you would like to change. On the right side of the screen, in the section called Your Renewal, click Deactivate auto-renewal. A pop-up screen will ask if you are sure you want to deactivate Auto-Renewal. If you are sure, click Yes, turn off auto-renewal. The Your Renewal section will now show Auto-renew off, highlighted in red. 

 

Editing or removing payment information

You can update your credit card info on your account, remove a credit card, or add a secondary payment method by clicking the Payment & Account link in the menu on the left side of your Customer Dashboard.

In the section called Payment Methods, you can change your card information by clicking Update. Once you have updated your card info, click Add payment method. To delete a card number, click Remove. A pop-up screen will ask if you are sure; if you are sure you want to delete the card info, click Confirm.

If you would like to add a second credit card number as an alternative payment method, click Add payment method in the box marked Secondary. Once you have added the credit card information, click Add payment method. 

 

Adding or removing vehicles

You can add a vehicle to your eRegistry account by clicking the Renew a Vehicle link in the menu on the left side of your Customer Dashboard. You can also click the Renew Vehicle button just under the greeting on your Customer Dashboard.

Follow these steps to add a vehicle to your account:

  1. You will see a box wanting to confirm that you have up-to-date insurance for your vehicle—click the checkbox to confirm you have valid insurance.
  2. Next, you need to provide the information for your vehicle. 
    1. You can create a nickname for your vehicle (for example: "Mom's Car")
    2. Choose your Vehicle Type (for example: Class 3 Car, Truck, Van, or Motorhome)
    3. Provide your licence plate number and your vehicle's registration number. Handy Tip: If you aren't sure where to find this information, click the Find This link!
    4. Provide the address information (as it appears on your current vehicle registration).
    5. Click to confirm your vehicle is a gas or hybrid vehicle, or a fully-electric vehicle (EV).
    6. Provide the name and date of birth of the Primary Registrant for the vehicle. If you have more than one registrant on the vehicle, you can click the Add another registrant button to add registrants. Handy Tip: If you have already set up your account you can click the arrow under Use an existing registrant to choose someone you have already added to your account. 
    7. If you have more than one vehicle you would like to renew, click Add another vehicle.
    8. Once you have provided all the information for your vehicle(s) click Next. 
  3. Choose a registry office. The registry you picked when you set up your account will show up here along with the delivery options they offer. If that registry works for you, great! If your registry of choice doesn't offer the delivery options you need, and you would like to choose another, click the Change registry link above the registry listing. Handy tip: Registries are separate, private businesses in Alberta. You are welcome to choose any Alberta registry that suits your needs.
  4. Choose your shipping method. The delivery options offered by your registry are listed here for you to choose from. If only one option is shown, it means that is the only option your registry offers. If you choose Pick Up, your registry will notify you when you can visit their office and pick up your registration certificate in person.
  5. Choose your renewal option. You can choose from several options for each of your listed vehicles: Renew Now, Renew Now & Auto-Renew, or Auto-Renew only. If you just want to add a vehicle to your account for future auto-renewals, click Auto-Renew only.
  6. You will see some information boxes, explaining that no fees are due today. You will see the licence plate numbers of the vehicles you have listed on your account, and when those vehicle registrations will be up for renewal. When the renewal time comes near, you will receive an email with a breakdown of the total costs of your Auto-Renewal before anything is charged to your credit card.
  7. Provide your payment information for your future Auto-Renewal. Enter your credit card details, including the three-digit CVC code from the back of your card. Click Complete renewal.

You will see a You're all set up! screen which lists the vehicles you have scheduled for automatic renewal, and when these renewals will come due. You can also see contact info for help if you have questions, and access to set up reminders and view and manage your account. Now your Customer Dashboard should show this vehicle as one of the vehicles listed on your account. 

 

If you need to remove a vehicle from your account, you can click on the Vehicle Registrations link in the menu on the left side of your Customer Dashboard, or you can click Manage in the corner of the Vehicle Registrations section in the center of your Customer Dashboard.

You can follow these steps to remove a vehicle from your account:

  1. Click Manage in the box showing the vehicle you want to remove.
  2. Click Delete Vehicle (at the top of the screen to the right of the title, View Registration).
  3. A pop-up screen will ask if you are sure you want to delete this vehicle. If you are, click Yes, delete this vehicle. 
  4. The vehicle listing will be removed from your Vehicle Registration and from your Customer Dashboard. 

Handy tip: Your eRegistry Alberta account is not linked to your Alberta Registries information. If you no longer have your vehicle, you will need to remove the vehicle listing from your eRegistry Alberta account. Deleting a vehicle from your account does not cancel the registration of your vehicle. To cancel the registration of a vehicle you no longer own, please visit your local Alberta registry agent.

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